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 Frequently Asked Questions 

  • What is Western Union®?

    Western Union Financial Services,INC is a worldwide leader in consumer money transfer services. Famous for its pioneering telegraph service, the original Western Union dates back to 1851 and introduced electronics money transfer service in 1871.There are more than 305 000 Western Union Agent locations in more 200 countries and territories worldwide

  • Who can use the services of Western Union Money Transfer SM?

    Every one who need to send money in safe, fast and credibility way, can use the Western union.

  • Do I need a Bank Account, to use the service of Western Union Money Transfer SM?

    To use the service of Western Union Money Transfer SM you don’t need to have a bank account and you don’t need a credit card. Only an ID Card. (link)

  • Which currency (Money Value) I need to send?

    This is depends on the state where you make the transfer for instance in SHBA you can send only American Dollar, in places of Europe you can send only Euro. For more information’s go to Costumer service Center of Western Union to the respective state.
    In Kosovo you can make transfers only in Euro.

  • How can I send money through phone or internet?

    These services are applied only for some states. For more information’s see the main page of western Union. (Link www.westernunion.com)

  • What is the Number of Controlling Money Transfer MTCN?

    Money Transfer Control Number- MTCN, is number written from employee of Western union that helps us to control the money transfer. The sender have to give this number to the receiver, meanwhile the receiver can withdraw the money so easy in the nearest agency of Western Union.(link agencies_)

 

  • What I have to do, in order that the transfer can finish easy?

    First of all, give us the right contact for you. After fulfill the Full Name as is in ID Card of the Receiver, so the receiver will not have problems to take the money. To make faster the money transfer, you have to give the Number of Controlling Money Transfer MTCN to the receiver.

  • How I have to pay for a Money transfer in Western Union?

    All payments for Money transfer in Western Union will be made on cash.

     

  • How can I find the nearest agency of western Union?

    To find the nearest agency of western Union visit our web site www.westernunion.com. Also, you can call the Costumer service Center of Western Union of the state where you are. (link agencies_)

  • How can I withdraw money, in branches of Western Union?

    The payment will be made with Cash.

  • What currency exchange rate does the Western union use for money transfer?

    Expect the tariffs of applied transfers in every transaction, is applied also the currency exchange rate, determined from Western Union. Percentage of currency exchange rate, applied from Western Union gives the client the lowest currency for every dollar, compare to the profit of western Union when takes the foreign currency.

    Currencies Exchange Rates changes during the day. The exchange rate is decided at the time of money withdraw. To get information of exchange rates please visit the Agency (agency link) closest to you, call or send an e-mail to CSC.

  • Is there any fee applied to Receiver for the withdrawal of the money?
    No. The sender is obliged with any fee applicable.

  • How can I be informed when the Receiver gets the money?

    Click here, (link On-line www.westernunion.com-tracking) and check if your MTCN is still valid, or visit the Agency closest to you. (Agency link)

  • What’s the timetable of Western Union agencies?

    Every agent of Western Union, determine the timetable based on the conditions of the state where is operating. For the timetable of the branch of Financial Union click here (agency link)


  • What I benefit when I use the Western Union for sending my money?


    Security: The transfer is protected from a high level security, of international standards.

    Fast: You can send the money also within some minutes, and the money are ready for withdraw.

    Credibility: The money will be paid only to the person that you mentioned. Also, Western Union insured you that the transfer is valid to be paid or will be given back to you as sending. For more information’s see the application Sending Money.(link)

    Easier:     You don’t need a bank account, check, deposit. You can use the phone or the internet. The branches of the agencies are so easy to find. (Link agency)
 

Unioni Financiar 2008 
Western Union